INFOPRO Digital Banking Solution Empowering Major Filipino Rural Bank


Having stood proudly for more than five decades, Bangko Pangasinan started its journey as a rural bank in the Philippines. Established in 1968, the bank has now become one of the most progressive and trusted banks – not only within the province of Pangasinan but also nationwide. Its extensive portfolio has gained the trust of many consumers, as it remains one of the most secure and dependable banks due to its sustainable liquidity and robust business offerings.


Headquartered in Dagupan City, Bangko Pangasinan mainly focuses on bank customers located in rural areas. The high volume of agricultural accommodations produced such as poultry, fish, meat and vegetables tend to generate substantial profits as they are the main staple food of Filipinos.

The bank is also rapidly expanding its customer base as it delves into the consumption loan segment, leveraging on the Loan Application Portal to develop a holistic financial ecosystem for the clients while also partnering with the HRs of large organizations. Coupled with the new core banking system, the bank is set to launch two additional products; Auto Loan and Green Loan, by the first quarter of 2023.

Accelerating Transformation with INFOPRO’s Digital Banking Solutions

Bangko Pangasinan envisioned a digital core banking system capable of complementing their brick and mortar operations, hence leaning towards adopting a hybrid digital banking model which is deemed most suited for the Filipino banking sector. This is especially crucial as the nation’s collective banking industry is experiencing accelerated digital transformation and adoption in recent years.

The bank’s mission was to drive operational efficiencies and unlock human capital synergies alongside the country’s rapid advancement of digital economy. This is so that Bangko Pangasinan can remain relevant to the ever-evolving customer demands as they offer products and services that are mobile-centered, frictionless and most convenient.

Together with INFOPRO, the bank successfully implemented new digital banking solutions that enabled its operations to experience continuous improvements; reducing turnaround time in processing new deposits and loan accounts. Furthermore, the banks’ senior management capabilities in addressing gaps and bottlenecks in existing processes were also enhanced, ensuring a smoother transition onto the new platform.

“For years now we have experienced many bottlenecks in consolidating datasets and reports – this has left a tremendous impact on the bank’s operational activities. Therefore, I am incredibly pleased to see the investments that we have put into INFOPRO’s digital solutions come into fruition. With the latest core banking system adopted, we can strive to amplify the skill sets of our employees, while at the same time optimizing the extensive tool sets available in the SYNERGi Digital Core Banking Suite.” – Michael Pit Chuan Yeoh, Chief Digital Transformation Officer of Bangko Pangasinan.

How INFOPRO Digital Banking Solution Empowers Bangko Pangasinan

As the digital banking suite helps the bank to propel into new levels of technological advancement, Bangko Pangasinan is now capable of redefining their workflows, allowing the entire organization to streamline its processes; becoming a much leaner, efficient and productive workforce. This allows the bank to continuously improve the following key metrics:

  • Risk Management
  • Cost to Income Ratio
  • Customer Acquisition Costs
  • Revenue Per Employee

With the value-added best fit modules of Loan Application Portal (LAP) and Mobile Retail Banking (MRB) currently in BETA testing, the bank has been able to develop new partnerships and grow its digital ecosystem within the community seamlessly. At the same time, Bangko Pangasinan is now more equipped than ever to enlarge its market reach and customer base away from the traditional segments, hence diversifying their concentration risks. Such valuable attributes have raised the senior management’s confidence in future customer acquisitions, and this has resulted in them allocating bigger spending on digital marketing activities as they aim for more aggressive approaches to acquire a larger market share. The bank aspires to go beyond its borders and expand into new markets and regions within the country. 

In this project, several key metrics were used to measure the success rate;

  • Key Result Area (KRA) was utilized to measure the success rate of the bank’s capability in creating new products in the system and to go to market based on demand trends
  • Turnaround Time (TAT) measured in number of days; starting from product creation, to launch date, loan application processing and approval time.

Looking Ahead with INFOPRO and Bangko Pangasinan

The future direction of Bangko Pangasinan is now parallel with enabling digital agility combined with the most suitable digital banking solutions provided by INFOPRO. In developing a holistic partnership and ecosystem that serve the market’s ever-changing needs, a sustainable growth rate must be prioritized. INFOPRO is committed to assisting Bangko Pangasinan to expand its market reach and spread its loan portfolio concentration risks across the Philippines,  focusing on targeted high-growth market segments.

To find out more about INFOPRO’s complete suite of digital solutions, reach out to us via our contact page.



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Block B3 Level 8, Leisure Commerce Square, No.
+60 (3) 7876 6666