Industry: Lending
Location: Philippines
Branches: 152
Years in Operation: 61+ Years
Overview
Radiowealth Finance Company (RFC) is a trusted lending institution with over six decades of experience and a presence in 152 branches across the Philippines. As customer demand grew, RFC sought a technology solution that could help modernize its lending operations, strengthen compliance, and deliver a seamless experience for its customers.
The Challenge
Despite its long history and strong market presence, RFC faced hurdles that slowed growth and efficiency:
- Manual loan processing created bottlenecks and errors.
- Limited visibility into workflows made scaling operations difficult.
- Regulatory compliance management was time-consuming and prone to oversight.
- Customer demand for faster services outpaced the company’s operational capabilities.
RFC needed a modern, scalable solution to keep pace with its ambitious growth goals while maintaining strong compliance and operational efficiency.
The Solution: SYNERGi Lending Platform
RFC partnered with INFOPRO to implement SYNERGi, a digital lending platform designed for financial institutions looking to scale. The solution introduced end-to-end digitalization, streamlined workflows, and powerful analytics.
Core Modules Implemented:
- Loans Origination (LOS)
- Loans Management (LMS)
- Debt Collection and Recovery (DCS)
- Litigation
Key Capabilities:
- End-to-end digitization of lending processes
- Role-based workflow automation for speed and accuracy
- Seamless integration of debt tracking and recovery
- Centralized analytics and performance monitoring
- API-ready architecture to support scalability and future integrations
Results & Impact
64% Growth in Loan Applications & Customer Onboarding
Since implementing SYNERGi, RFC has achieved rapid expansion, recording 64% year-over-year growth in loan applications in FY 24–25. Faster processing and a frictionless onboarding experience have been key drivers of this surge.
Enhanced Compliance & Audit Readiness
SYNERGi’s automation has simplified compliance reporting and documentation:
“Compliance management has become much easier. Automated record-keeping and system-generated reports have improved our accuracy and reduced manual workload.”
— RFC Management Team
RFC can now easily track required documents, ensure accurate submissions, and maintain robust audit trails.
Scalable Lending Operations & Faster Product Launches
RFC has gained the ability to quickly scale operations and launch new loan products without proportional increases in staffing or operational costs.
“SYNERGi allows us to innovate faster, roll out new offerings seamlessly, and serve a higher volume of customers without sacrificing efficiency.”
— RFC Leadership
Why It Matters
RFC’s transformation highlights how digital lending platforms like SYNERGi enable:
- Massive growth without operational bottlenecks
- Regulatory excellence through automation
- Agility to launch and scale products quickly
- A customer-first experience that drives trust and loyalty
See What SYNERGi Can Do for You
Want to achieve the same growth, compliance confidence, and scalability as RFC?
Book a Demo today to see SYNERGi in action.