Quality Mission – INFOPRO

Quality Mission


INFOPRO emphasizes product and service excellence in its solutions & services delivery and the company vision is to be a global value driven banking solution provider. Governed by ISO 9001:2015 and CMMI (Capability Maturity Model Integration) Level 5 appraised, INFOPRO is institutionalized with a set of quality management standard that serves as the guiding principles of its overall operations to steer the company towards business success. This quality mission has driven the company's growth progressively over the past two decades, and is encapsulated in our motto:

  • Product Excellence Is Our Goal
  • Total Customer Satisfaction Is Our Aim
  • Ongoing Improvement Is Our Direction

The Journey to Process Excellence

  • 2016

    Upgraded to ISO 9001:2015 Certification and re-appraised at CMMI Level 5 and remained as the first Maturity Level 5 organization in Malaysia on any constellation of CMMI V1.3. The appraisal was performed by MFQ ASIA SDN BHD.
  • 2015

    Recertified for MSC Malaysia Certified Solution with TÜV Rheinland
  • 2013

    Appraised at Level 5 of the CMMI Institute’s Capability Maturity Model Integration (CMMI) – the first Maturity Level 5 organization in Malaysia on any constellation of CMMI V1.3. The appraisal was performed by QAI India Limited.
  • 2012

    MSC Malaysia Certified Solution with TÜV Rheinland with score of 93% (over scale of 100%)
  • 2011

    CMMI Institute’s Capability Maturity Model Integration (CMMI) Level 4 Appraised (SCAMPI B)
  • 2009

    Upgraded to ISO 9001:2008 Certification
  • 2008

    CMMI Institute’s Capability Maturity Model Integration (CMMI) Level 3 Appraised
  • 1998

    ISO 9001:2004 Certified